At Keenan Building Consultancy (KeenanBC Ltd), we are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR, where applicable.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you engage with our services, visit our website, or otherwise interact with us.

1. Who We Are

We are a professional building consultancy providing services such as Building Pathology and Defects Reports, CommercialBuilding Surveys, Development Monitoring, Cost Consultancy, Drone Surveys, Dilapidations, Design, Specification and Contract Administration, Building Insurance Reinstatement Cost Assessments, Planned, Preventative Maintenance Schedules, Architectural Services, and Planning Applications.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact Information (e.g., name, phone number, email address, postal address)
• Business Information (e.g., company name, job title)
• Project Information (e.g., site details, building specifications)
• Financial Data (e.g., invoices, payment details)
• Website Usage Data (e.g., IP address, browser type, pages visited)
• Communication Records (e.g., emails, calls, meeting notes)

We do not knowingly collect data from children or sensitive data unless necessary and legally justified.

3. How We Collect Personal Data

We collect personal data in the following ways:

• Directly from you (e.g., via contact forms, emails, phone calls)
• Through our website (e.g., website form)
• From third parties (e.g., business partners, subcontractors, publicly available sources)

4. How We Use Your Personal Data

We use your data for the following purposes:

• To provide and manage our services
• To communicate with you regarding projects or inquiries
• To meet contractual obligations
• For billing, invoicing, and accounting
• To comply with legal and regulatory requirements
• To improve our services and website functionality

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity – to perform a contract with you or take steps at your request
• Legitimate interests – such as business development or service improvement
• Legal obligation – where we are required by law to process your data
• Consent – where we have explicitly asked for your permission

6. Sharing Your Data

We may share your data with:

• Subcontractors, consultants, and service providers working on your project
• IT and cloud service providers
• Legal and accounting professionals
• Regulatory or government authorities if required by law

We ensure all third parties respect the security of your personal data and comply with GDPR.

7. International Transfers

If your data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined or to comply with legal obligations (e.g., tax or insurance requirements). After that, your data is securely deleted or anonymised.

9. Your Data Protection Rights

You have the following rights under GDPR:

• Right to access your data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time (where consent is the basis for processing)
• Right to lodge a complaint with the ICO (UK) or other supervisory authority

10. Data Security

We implement appropriate technical and organisational measures to secure your personal data, including encrypted storage, restricted access, and secure communication channels.

11. Cookies and Website Tracking

We use Google Analytics and Google Ads, services provided by Google LLC, to help us understand how visitors use our website and to improve our services.

Google Analytics collects information such as:

• Pages visited on our website.
• How long visitors spend on pages.
• How users navigate through the site.
• General location information (for example country or region).
• Device and browser type.

This information helps us improve our website, understand which services are of interest to visitors, and measure the performance of our advertising campaigns.

Google Ads may also use cookies to determine whether someone who clicked an advertisement later visited our website or contacted us.

Analytics and advertising cookies are only activated if you provide consent through our cookie banner. If you choose not to allow these cookies, no analytics or advertising tracking will take place.

You can change your cookie preferences at any time using the Cookie Preferences link available on our website.

For more information about how Google processes data, please see: Google Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, pleaseget in touch with our Data Protection Officer via our Contact Us form.